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A home improvement project does not have to be bigger to be better. At The Window Source of Morgantown, the right solution is the one that fits the homeowner’s priorities and budget, whether that means replacing a single window, reconfiguring an opening, or completing a larger project over time. That customer-first approach reflects nearly two decades Celena and Eddie Luster spent as subcontractors before launching a locally owned business, with their two sons now part owners.
Today, the company primarily serves residential homeowners across Morgantown and North Central West Virginia, specializing in replacement windows, patio doors, and entry doors, with local support for service and warranty needs. Celena handles sales, while Eddie leads installation, with their team overseeing the process from the initial conversation through installation and beyond.
“We meet our customers where they are, helping them move forward with the solution that makes the most sense for their home,” says Celena Luster, owner.
The consultative process begins with understanding what each homeowner hopes to accomplish. During an in-home appointment, the team takes measurements, demonstrates products, and walks customers through options involving sizing, glass packages, and other specifications. Those conversations help guide the recommendations that follow, shaping everything from the project’s scope to the products selected for it.
The Window Source of Morgantown primarily partners with ProVia for its windows, entry doors, patio doors, and siding, tailoring product recommendations around each customer’s needs. Different door lines allow homeowners to balance durability, budget, and security, from simple entry doors to options with triple locking mechanisms and digital keypads.
Once the selections are made, Eddie returns for a final measurement before the products are ordered. The team then keeps customers informed as materials arrive and installation dates take shape. Because the work takes place outdoors, weather can affect scheduling, particularly during West Virginia winters, so anticipated dates are communicated in advance and confirmed as the appointment approaches.
The same attention to the customer’s home continues during installation. Crews typically work from the highest windows downward, helping prevent debris from falling onto newly installed units below. As old windows are dismantled and new ones are installed, the team completes interior and exterior details, while another crew member manages cleanup throughout the process. Drop cloths protect floors, old products and debris are removed from the property, and customers receive a demonstration of their new windows before the crew leaves. If a damaged component or manufacturing issue is identified, the company documents it, orders the necessary replacement, and returns to complete the work.
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We meet our customers where they are, helping them move forward with the solution that makes the most sense for their home.
The same attention to the customer’s home continues during installation. Crews typically work from the highest windows downward, helping prevent debris from falling onto newly installed units below. As old windows are dismantled and new ones are installed, the team completes interior and exterior details, while another crew member manages cleanup throughout the process. Drop cloths protect floors, old products and debris are removed from the property, and customers receive a demonstration of their new windows before the crew leaves. If a damaged component or manufacturing issue is identified, the company documents it, orders the necessary replacement, and returns to complete the work.
Celena then personally checks in after every installation to ensure the work meets the customer’s expectations. The Window Source of Morgantown remains the customer’s direct point of contact for warranty questions. Instead of requiring homeowners to call a 1-800 number and navigate the warranty process on their own, the company handles the process directly, providing the support each customer needs.
One customer’s experience captures that personalized approach. Maxine, a widow who had followed Celena and Eddie since their subcontracting days, wanted to replace the windows in the home where she had raised her children and welcomed her grandchildren, but not all at once. The Window Source of Morgantown worked with her over time, completing the project in stages according to her budget and timeline. Once the project was complete, Maxine continued recommending the Lusters to others, sending numerous customers their way.
Celena and Eddie continue to build that trust by giving customers room to move forward at their own pace. The company is now focused on adding installation team members who meet its standards for customer service, attention to detail, and workmanship. Recognized as a Top Window and Door Replacement Company in West Virginia 2026, The Window Source of Morgantown remains committed to serving customers across Morgantown and North Central West Virginia and taking the next right step.
