Thank you for Subscribing to Construction Business Review Weekly Brief
Ken Fistrovich, Founder and CFO“We use only the highest quality solid wood, top-grade materials and sophisticated equipment to ensure superior finish and durability,” says Ken Fistrovich, founder and CFO.
Combined with its dedication to quality, Surfacing Solution is set apart by exceptional 24/7 customer service and the best pricing in the industry.
Exceeding Customer Expectations with Unmatched Quality
A core product, tambour panels, are flexible slatted wood panels suitable for wrapping bar fronts, columns and curved surfaces and enhancing full walls, accent walls and wainscotting. They are available in solid wood, veneer, metallic or vinyl finishes.
For its tambour line, Surfacing Solution offers a variety of finishes that are USDA-approved, providing customers with budget-friendly options without compromising quality. It maintains high standards across solid wood, laminate and veneer to ensure customer satisfaction. It also provides a lifetime warranty and comprehensive installation training, ensuring product durability and supporting sustainable resource use.
The manufacturing process of tambour panels is a testament to superior craftsmanship that relies on the trained hands and discerning eyes of skilled artisans rather than the precision of machines. The panels are crafted from the finest solid wood, responsibly sourced from the FSC-certified forests in the Midwest U.S., as specified by architects and designers. Once dried and cut into slats by mills, skilled artisans hand-assemble each tambour panel, meticulously inspecting and matching the grain and color of wide slats to create a consistently superior finish. The tambour panels range from three to twelve feet in height and are designed to be durable and versatile, eliminating the need for a seal.
We use only the highest quality solid wood, top-grade materials and sophisticated equipment to ensure superior finish and durability
Surfacing Solution plans to invest in machinery for clear coating and staining, launching this service early next year. This upgrade will streamline the transition from assembly to pre-finishing, with matching trim pieces like moldings and base moldings, all upholding the same high-quality standards.
Decorative ceiling tiles feature class-A fire-rated faux tin panels that are ideal for surface-mounting, covering popcorn ceilings and versatile applications like bar fronts and outdoor porches, with options for suspended ceiling systems and real metal tiles.
The innovative, easy glue-up tiles require no nailing and can be cut with scissors. The 2’x4’ panels overlap, minimizing visible seams. Made from thermoformed colored styrene, the 3D panels mimic pressed metal at a fraction of the cost. Quick to install, they enable DIY’ers to transform a space in hours, redefining class, style and aesthetics.
Specialized Acoustical Solutions for Controlled Sound Transmission
The specialists in acoustics, vibration, industrial applications and audio have been addressing a diverse range of noise issues for over three decades. As an acoustical engineer from Purdue University, Ken Fistrovich specializes in creating custom products that incorporate the three key characteristics of acoustics—absorb, deflect, or isolate noise.
The team combines expertise to integrate sound absorption, deflection and isolation into solid wood tambour to reduce sound transmission through walls and ceilings. Spaced wood slats and high-absorption fire-rated foam diffuses energy along the tambour line. For clients seeking alternatives to a wood finish, it provides a wide range of custom acoustical solutions, all backed by an ROI guarantee for maximum value. For example, the introduction of perforation-free wood veneer panels enhances acoustics while delivering superior performance.
The team is available 24/7 by phone to address customer inquiries and feedback. Due to the critical nature of some problems, a hands-on approach is required. Either clients receive a free assessment or a small fee is charged for on-site evaluations using advanced acoustic analyzers and cell meters to measure frequencies, decibel levels and time-weighted averages. The assessment concludes with a detailed map of problem areas and tailored recommendations that consider the customer’s budget. With a flawless track record of over 30 years, Surfacing Solution guarantees specific decibel reductions with its solutions. It also recommends phased installations for future expansions, without disturbing existing work.
The U.S. government has been a client for over 20 years, with significant projects that include field hospitals during the Iraqi War, the Pentagon, Air Force Bases, and special projects. Notable contributions also include soundproofing of hotel rooms on Fremont Street in Las Vegas. Its expertise extends across various environments, from churches and factories to office buildings and homes.
Empowering Teams to Deliver Exceptional Customer Solutions
The success of the team lies in treating everyone as a coworker rather than an employee, fostering shared responsibility and pride in their work. Each coworker is multi-trained in the three core products, ensuring effective and quick client assistance.
Since expanding to a 100,000-square-foot facility two years ago, Surfacing Solution now employs over 30 people locally and more than 40 nationwide, including independent representatives.
Prioritizing continuous learning in acoustics, the team stays current with industry changes, enabling them to effectively meet the increasing demand for noise control and explores lighter, cost-effective materials like metal and aluminum.
Built on a legacy of superior craftsmanship and quality, Surfacing Solution continues to set new benchmarks for product excellence and customer service, ensuring long-term relationships built on trust and customer satisfaction.
